SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of idyllica.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of idyllica.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a reliable tool bag for quite some time now, and I can confidently say that this thickened cloth tool bag is everything I was looking for. It's not just about capacity - which is plentiful - but also about how well it withstands wear and tear. The material is robust, ensuring my tools are secure no matter where I go. Furthermore, its design has clearly been thought out with practical in mind; every tool has its place making them easy to find when needed This product truly combines durability with convenience.
It's thick, durable and can carry all my tools without tearing. I'm so glad I found this product! 🙌👍
Sturdy and spacious
As an avid DIY enthusiast, having a durable and roomy tool bag is crucial to me. This one made from thickened Oxford cloth ticks all those boxes and then some! Its quality construction ensures longevity while providing ample space for all my tools without any signs of strain or tearing even when loaded heavily. Moreover, it’s extremely comfortable to carry around – something often overlooked in these products but greatly appreciated by users like myself who frequently move around their workspace.
top-notch 👌
Impressive tool bag, the thickened fabric really makes a difference!
When it comes to storing and carrying tools around, nothing beats this fantastic thickened Oxford cloth bag! Not only does it offer enough space to neatly organize all my equipment, but its sturdy fabric guarantees they're protected at all times too. Plus, finding what I need quickly has never been easier thanks to the smart layout inside the bag itself - no more rummaging through piles of tools! In short: if you value functionality paired with resilience in your work gear as much as I do, you'll definitely appreciate this product.
The thickness of the fabric ensures everything stays safe inside while its design allows me to easily find what I need in seconds. 😊💪
good for the price