SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of idyllica.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of idyllica.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These goggles are a lifesaver! No more fogging up in the middle of my swim, they stay clear throughout. Plus, they're super comfortable.👍
I've tried many different pairs but these are by far the best for keeping visibility clear underwater. They fit well and don't leave marks on my face either.
i'm so glad i found these! no fog at all even during long swims and they never leak. totally worth it 😊
High quality product that delivers what it promises - no fogging just crystal-clear vision under water!
wow just wow...these things really work. I was skeptical at first but after trying them out I am sold..no more interruptions to wipe off condensation 👏
The comfort level is unmatched with these babies, besides being anti-fog which is great in itself! The straps adjust easily for a perfect fit every time.
good
These goggles are a dream! No fog, no leaks, just perfect clarity underwater.
The anti-fog feature on these is top-notch - I can finally enjoy my swim without interruptions.
wow what a difference...no more foggy vision mid-swim. they're comfy too!
Fantastic product! The clear view under water has greatly improved my swimming experience.
these are the real deal...they don't fog up and fit snugly around the eyes 👌
I'm impressed with how well these work. Stays clear even during long swims!
No more squinting through misty lenses for me – these goggles keep things crystal clear 😎
They fit perfectly and most importantly, they do not fog up at all. Highly recommended!